Rocket Rewards Terms & Conditions

Program overview and acceptance

Rocket Rewards, including Rocket Rewards points, reward codes, and annual Rocket Status (collectively, the “Program”), is offered by Rocket Supply Co Inc. (“Rocket Supply Co.,” “we,” “us,” or “our”). The Program is free to join and is intended to reward eligible purchases made through our website.

These Terms supplement our other website policies. If a Program-specific statement conflicts with these Terms, these Terms control unless we clearly state that a particular promotion has different rules. Participation is void where prohibited by law.

Eligibility and loyalty accounts

• You must create and maintain a Rocket Supply Co. account with a valid email address.
• Purchases are matched using the email address associated with your signed-in account and checkout.
• Program participation and rewards are account-based. Purchases made before your account was created do not ordinarily qualify retroactively. Rocket Supply Co may, at its discretion, issue a secure, order-specific courtesy points invitation as described below.
• You may not create duplicate accounts to obtain additional benefits, evade limits, or manipulate points or Status.
• You are responsible for keeping account information accurate and for activity occurring through your account.

We may require email verification or additional information before crediting, redeeming, or restoring Program benefits.

Earning Rocket Rewards points

Members earn one point for each eligible merchandise dollar on a paid order placed while signed in. Eligible merchandise currently includes regular and Bulk Pricing purchases. Shipping charges, taxes, fees, canceled orders, and other non-merchandise amounts do not earn points.

Point accrual began July 21, 2026. No purchase made before the later of that date or the creation of your loyalty account will count. Discounts reduce the eligible merchandise amount used to calculate points. Points are calculated and rounded under our Program system, and the activity shown in the loyalty ledger is the controlling record of points earned, spent, reversed, or adjusted.

Paid orders normally appear within approximately five minutes, but processing may take longer. We may withhold points while an order, payment, return, chargeback, suspected fraud, or account issue is being reviewed.

From time to time, Rocket Supply Co may provide a secure courtesy invitation for an otherwise eligible paid order placed before the purchaser created a loyalty account. The invitation is one-time, order-specific, nontransferable, subject to an expiration date, and may require the customer to create and verify an account using the same email address used for the order. Courtesy claims add redeemable Rocket Rewards points only; they do not add qualifying spend or progress toward annual Rocket Status. Issuing an invitation for one order does not require us to issue invitations for other orders or customers.

Annual Rocket Status

Eligible merchandise spend is also tracked by calendar year for Rocket Status. Status progress is separate from your spendable point balance. Current Status tiers are:

A tier begins when you qualify and remains available for the rest of that calendar year and through December 31 of the following calendar year. A new annual qualification period begins each January 1. If you reach a higher tier, the higher eligible discount replaces the lower tier benefit.

Status pricing applies automatically to eligible merchandise when you shop through the qualifying account. Shipping, taxes, fees, excluded items, or purchases prohibited by law may not be discounted. Status is personal to the qualifying account and cannot be transferred, sold, shared, or combined between accounts.

Redeeming points for $5 rewards

• Two hundred points may be redeemed for one $5 reward code.
• The reward requires a minimum $20 order and expires 30 days after it is issued.
• Reward codes are single-use, account-related benefits and may not be sold, transferred, reproduced, or exchanged for cash.
• Only one coupon or discount may be applied to an order.

Because Status member pricing uses the order’s available discount position, new $5 redemptions may be paused while Status pricing is active. Your points remain in your account while redemption is paused.

Points are deducted when redemption is requested. If reward creation fails, the reward is removed and the deducted points are restored. Otherwise, expired or unused reward codes do not result in an automatic point refund unless required by law or expressly approved by us.

Returns, refunds, cancellations, and chargebacks

Program benefits are based on net eligible purchases. A full refund reverses all points and qualifying spend credited for that order. A partial refund reverses points and qualifying spend proportionally using our Program’s deterministic calculation. Shipping and tax are not reversed as Program earnings because they never earned points or qualifying spend.

If you already spent points that are later reversed, your point balance may become negative. A negative point balance is not a cash debt, but future points will first offset that balance before becoming available for redemption.

We may also correct or remove Status progress, qualifications, discounts, rewards, or other benefits associated with returned, canceled, fraudulent, unauthorized, disputed, or incorrectly credited transactions.

No cash value; no ownership or transfers

Points, Status progress, tiers, discounts, and reward codes are promotional Program benefits. They are not cash, legal tender, stored value, gift cards, deposits, securities, or property. They have no cash value and cannot be withdrawn, refunded for cash, assigned, pledged, inherited, or used outside the Program.

Program benefits may not be purchased, sold, bartered, auctioned, transferred, combined between accounts, or used for commercial resale. Any attempted transfer is void and may result in confiscation of the affected benefits and suspension or termination of Program participation.

Account suspension, termination, and forfeiture

To the extent permitted by law, we may investigate, suspend, or terminate an account or Program participation; withhold, reverse, or forfeit benefits; cancel reward codes; or refuse a redemption when we reasonably believe there has been:

• Fraud, abuse, unauthorized activity, or attempted manipulation of the Program;
• A violation of these Terms or another applicable website policy;
• Duplicate accounts, false information, resale or transfer of Program benefits;
• A chargeback, payment dispute, returned payment, or other unpaid obligation;
• Conduct that harms customers, Rocket Supply Co., or the security or operation of the Program; or
• A legal, regulatory, security, or legitimate Program-administration requirement.

Closing your account may result in the loss of unused points, Status, and reward codes. When practical and legally permitted, we will provide notice of a suspension or termination and a reasonable method to contact us about suspected errors or unauthorized activity.

Changes to or termination of the Program

We may modify, suspend, or discontinue all or part of the Program, including earning rates, eligible purchases, redemption amounts, minimum orders, expiration periods, tier thresholds, discounts, benefit periods, and participating products. Changes are subject to applicable law.

We will post updated Terms and change the “Last updated” date. For material changes, we may also provide notice through the website, your account, or email. When practical, if we end the Program for reasons other than fraud, abuse, security, or legal necessity, we will provide a reasonable period to use existing points or rewards. Continued participation after a change takes effect constitutes acceptance of the updated Terms.

Errors, adjustments, and availability

We may review and correct point balances, Status progress, qualifications, reward codes, discounts, transaction descriptions, or other Program records when they are inaccurate, duplicated, delayed, or awarded in error. Displayed balances are subject to verification.

The Program may occasionally be unavailable because of maintenance, third-party services, connectivity, security events, or circumstances outside our reasonable control. We do not guarantee uninterrupted access, but we will use reasonable efforts to investigate documented errors and restore benefits that our records confirm were incorrectly omitted.

Account security and communications

Keep your password and account access secure and notify us promptly if you suspect unauthorized activity. We may rely on instructions submitted through an authenticated account unless we have reason to believe they are unauthorized.

We may send transactional Program communications such as account confirmations, reward issuance, material Terms changes, security notices, and support responses. You are responsible for maintaining a current email address and reviewing notices posted to your account or the website.

Other legal terms

You are responsible for any tax consequences associated with Program benefits. To the fullest extent permitted by law, the Program is provided “as is” and “as available,” without warranties beyond those that cannot legally be excluded.

To the fullest extent permitted by law, Rocket Supply Co. will not be liable for indirect, incidental, special, consequential, or punitive damages arising from Program participation. Nothing in these Terms limits rights or remedies that cannot be waived under applicable law.

If any part of these Terms is found unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. These Terms and the Program are governed by the laws of the State of California and applicable federal law, without regard to California’s conflict-of-laws principles.

Questions, errors, or unauthorized activity

Contact us promptly if you believe your account, point balance, Status, or reward activity is inaccurate or unauthorized. Include the email address associated with your account and any relevant order number, but never send your password.

hello@rocketsupplyco.com →

Rocket Supply Co Inc.
24307 Magic Mountain Parkway #113
Valencia, CA 91355