We offer a 14-day return window for all unused items in their original packaging. If you are not completely satisfied with your purchase, simply contact us within 14 days of delivery to initiate a return. Returned items must be in new, unused condition and include all original packaging and accessories to qualify for a refund. Shipping costs for returns are the responsibility of the customer unless the return is due to an error on our part. If your order arrives damaged or defective, please reach out to us right away at hello@rocketsupplyco.com with your order details and photos of the issue. Our team will review your case and work quickly to provide a replacement or issue a refund if necessary. Your satisfaction is our priority, and we’re here to ensure your shopping experience with Rocket Supply Co. is seamless and reliable.